Shipping Policy
We keep things simple: fast delivery, clear tracking, and straightforward pricing. The only thing you should be worrying about is what to pack in your new suitcase.
Free Standard Delivery:
- Cost: Free on all orders over £4.99
- Time: 2 working days
- Coverage: UK-wide — so your Lugg is with you and ready for your next trip.
Delivery Partners:
- Carriers: DPD, Evri, and Amazon Shipping
- Tracking: Fully trackable — follow your product's journey every step of the way.
Tracking Your Order:
- Tracking Number: Sent to your inbox the moment your order leaves us.
- Updates: Follow every step, from "on its way" to "almost at your door."
Packaging:
- Handling: Your Lugg product arrives protected and handled with care. Unlike baggage carousels, we actually mean it.
- Handling Fees: No additional handling charges.
International Shipping:
- We currently deliver to UK addresses only — for now.
Customer Support:
- Availability: 7 days a week, 8am – 5pm
- Call: 020 7569 3007
- Email: info@lugg-online.com
- Response Time: We aim to get back to you within 12 hours — but usually sooner.
