Cookie Policy
Lugg (lugg-online.com)
Last updated: 24 September 2026
What are cookies?
Cookies are small text files a website stores on your device when you visit. They let the site remember things such as what is in your basket and whether you have already answered our cookie banner.
We also use similar technologies, such as your browser's local storage, which work in the same way. In this policy, "cookies" covers both.
Some cookies are essential and the site cannot work without them. The rest are optional, and we only use those if you agree.
Your choices
When you first visit lugg-online.com, a banner asks what you are happy for us to use. You can accept everything, reject everything, or choose "Customise" to turn individual categories on and off.
You can change your mind at any time. Once you have made a choice, a small cookie icon stays in the bottom left corner of every page. Click it to bring the banner back.
We remember your choice for 12 months and then ask again. Refusing optional cookies will not stop you browsing or placing an order.
You can also block or delete cookies through your browser settings, but blocking all of them will stop the basket and checkout working.
The cookies we use
Necessary
Needed for the site to work, including secure checkout, your basket, your wishlist and remembering your cookie choice. These cannot be switched off, because without them we could not run the store or remember that you said no.
| Name | Set by | What it is used for | How long |
|---|---|---|---|
| _shopify_essential | Shopify | Keeps the store and checkout running securely. | 1 year |
| cart, cartToken | Shopify (cookie and local storage) | Remembers what is in your basket. | Up to 3 months |
| cart_currency | Shopify | Remembers the currency of your basket. | 14 days |
| localization | Shopify | Remembers your country and language. | 1 year |
| __ui, trackedSourceId, trackedCompleteOrderSourceId, lastSeenErrorReceiptId | Shopify checkout (local storage) | Keeps your checkout working and stops an order being processed twice. | Until deleted |
| _shop_app_essential | Shopify (shop.app) | Lets Shop Pay and the Shop app work. | 1 year |
| signInWithShop:cartSyncNextRecognitionAt | Shopify (local storage) | Keeps your basket in step if you use Shop Pay. | Until deleted |
| shopify:webmcp_adapter_loaded | Shopify (local storage) | Records that a store feature has loaded. Holds no information about you. | Until deleted |
| PayPal and Google Pay cookies | PayPal, Google | Set by the payment provider only if you choose to pay with it at checkout. | Set by the provider |
| wishlist:data:v1, wishlist:handles:v1 | Lugg (local storage) | Remembers the products you have saved to your wishlist. | Until deleted |
| keplin_consent, keplin_consent_v1 | Lugg (cookie and local storage) | Stores your cookie choice so we do not ask again on every page. | 12 months |
| __cf_bm | Cloudflare, on behalf of Omnisend | Tells real visitors apart from automated bots. | 30 minutes |
Functional
Remember things that make the site easier to use.
| Name | Set by | What it is used for | How long |
|---|---|---|---|
| recently-viewed-products | Lugg (local storage) | Shows you the products you have recently looked at. Stays in your browser and is not sent to us or anyone else. | Until deleted |
| page-views | Popupsmart | Counts the pages you have viewed in this visit, so our pop-ups appear at the right moment and not too often. | Until you close your browser |
Analytics
Help us see how the site is used: which pages are popular, how people found us, where they run into problems and how our marketing performs.
| Name | Set by | What it is used for | How long |
|---|---|---|---|
| _ga, _ga_Y0W6466SR7 | Google Analytics | Counts visitors and reports on how they move around the site. | 13 months |
| _shopify_analytics, _shopify_y, _shopify_s | Shopify | Counts visitors and groups your page views into one visit. | 30 minutes to 1 year |
| _clck, _clsk, CLID, ANONCHK, SM, MUID (clarity.ms) | Microsoft Clarity | Records how pages are used, such as clicks and scrolling, so we can find and fix problems. | Session to 13 months |
| TW_EXT_* (for example TW_EXT_page^viewed) | Triple Whale (local storage) | Records the pages and products you view and what you add to your basket, so we can see which marketing channels lead to sales. | Until deleted |
| omnisendSessionID | Omnisend | Identifies your visit so we can see how people use the site. | 30 minutes |
We use Microsoft Clarity to see how visitors use our site through heatmaps and session recordings. This helps us improve the site, fix problems, keep it secure and understand how well our marketing works. For details on how Microsoft collects and protects this data, see the Microsoft Privacy Statement.
Advertising
Used to show you relevant adverts and to measure whether our advertising works. Some are set by advertising partners, who may combine what they learn here with information from other sites.
| Name | Set by | What it is used for | How long |
|---|---|---|---|
| _gcl_au, _gcl_ls | Google Ads (cookie and local storage) | Records that you arrived from a Google advert, so we can tell whether our advertising works. | 90 days |
| _ga_52MYTKEN5M, _ga_C3160VRZ2K | Google (Merchant Center) | Measures visits and sales that come from our product listings on Google. | 13 months |
| _shopify_marketing | Shopify | Records which marketing brought you to the store. | 1 year |
| _uetsid, _uetvid | Microsoft Ads (cookie and local storage) | Shows and measures adverts on Bing. | 1 day to 13 months |
| _fbp, fr, lastExternalReferrer, lastExternalReferrerTime | Meta (Facebook and Instagram) | Shows and measures adverts on Facebook and Instagram. | Up to 90 days |
| _ttp | TikTok | Shows and measures adverts on TikTok. | 13 months |
| _pin_unauth, _pin_unauth_ls | Pinterest (cookie and local storage) | Shows and measures adverts on Pinterest. | 1 year |
| omnisendShopifyCart | Omnisend | Tracks what is in your basket during your visit, so we can email you a reminder if you signed up for emails and left items behind. | Until you close your browser |
Who else receives this information
Some cookies are set by companies we work with rather than by us. Each has its own privacy policy:
- Shopify: shopify.com/legal/privacy
- Google: policies.google.com/privacy
- Microsoft (Clarity and Microsoft Ads): privacy.microsoft.com/privacystatement
- Meta: facebook.com/privacy/policy
- TikTok: tiktok.com/legal/page/eea/privacy-policy/en
- Pinterest: policy.pinterest.com/privacy-policy
- Triple Whale: triplewhale.com/privacy-policy
- Omnisend: omnisend.com/privacy
- Popupsmart: popupsmart.com/privacy-policy
- PayPal: paypal.com/uk/legalhub/paypal/privacy-full
- Cloudflare: cloudflare.com/privacypolicy
Some of these companies process information outside the United Kingdom, mainly in the United States. Our Privacy Policy explains the safeguards that apply.
Contact us
If you have any questions or wish to make a complaint about how we use cookies, please email us at info@lugg-online.com. If you are not satisfied with our response or believe we are processing your data unlawfully, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Lugg is a trading name of Keplin Group Limited, a company registered in England and Wales under number 11545382. Registered office: Blake House, Cowley Business Park, Cowley, Uxbridge, UB8 2AD, United Kingdom.
We update this policy whenever the cookies we use change.
